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Bandwidth: Voice Authentication Incident - Pindrop

MinorStatus: postmortemeditedStarted Resolved (1.6 h)3 updatesstatus.bandwidth.com (opens in new tab)

Affected components: Inbound Calling - SIP

Timeline of updates

  1. identified

    Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.

  2. resolved

    This incident has been resolved.

  3. postmortem

    Between 14:00 UTC and 16:05 UTC on October 22, 2026, inbound Voice Authentication services experienced inbound call failures.
    Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
    We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.bandwidth.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Bandwidth, started 2026-10-22 15:14 UTC, resolved after 1.6 h, 3 update(s); edited after publishing.

Title
Voice Authentication Incident - Pindrop
Vendor
Bandwidth
Date
URL
https://rewindex.com/company/bandwidth/incidents/bpt9p2vk8qgc

Bandwidth profileRecent Bandwidth incidentsAll outages on October 22, 2026Bandwidth in October 2026MarkdownJSON