# Bandwidth: Voice Authentication Incident - Pindrop

> Bandwidth status incident “Voice Authentication Incident - Pindrop” on 2026-10-22: impact minor (vendor’s label), 1.6 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bandwidth/incidents/bpt9p2vk8qgc
Last updated: 2026-10-23T08:43:49Z

- Impact (vendor’s label): minor
- Status: postmortem · edited after publishing
- Started: 2026-10-22 15:14 UTC · Resolved: 2026-10-22 16:53 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Inbound Calling - SIP
- [Vendor status page: https://status.bandwidth.com/incidents/bpt9p2vk8qgc](https://status.bandwidth.com/incidents/bpt9p2vk8qgc)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **identified** 2026-10-22 15:14 UTC: Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.
- **resolved** 2026-10-22 16:53 UTC: This incident has been resolved.
- **postmortem** 2026-10-23 08:36 UTC: Between 14:00 UTC and 16:05 UTC on October 22, 2026, inbound Voice Authentication services experienced inbound call failures. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

## Rewindex changes for this incident

- 2026-10-22 17:03 UTC: [Incident updated: Voice Authentication Incident - Pindrop](https://rewindex.com/change/r028920fe5146c1.md)
- 2026-10-23 08:43 UTC: [Incident updated: Voice Authentication Incident - Pindrop](https://rewindex.com/change/rc214644ddffbbc.md)

## Cite this

Status incident (vendor impact label: minor) posted by Bandwidth, started 2026-10-22 15:14 UTC, resolved after 1.6 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bandwidth/incidents/bpt9p2vk8qgc
- Citation: Bandwidth, “Voice Authentication Incident - Pindrop” (2026-10-22 15:14 UTC). Archived by Rewindex: https://rewindex.com/company/bandwidth/incidents/bpt9p2vk8qgc (CC BY 4.0).
- Markdown link: `[Bandwidth: Voice Authentication Incident - Pindrop (2026-10-22)](https://rewindex.com/company/bandwidth/incidents/bpt9p2vk8qgc)`


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Canonical: https://rewindex.com/company/bandwidth/incidents/bpt9p2vk8qgc · Markdown: https://rewindex.com/company/bandwidth/incidents/bpt9p2vk8qgc.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/bpt9p2vk8qgc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:19:03.703Z