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Bandwidth: Japan outbound calling incident

MajorStatus: postmortemeditedStarted Resolved (15 h)5 updatesstspg.io (opens in new tab)

Affected components: Japan Calling Services - Outbound Calling- JapanOutbound Calling- Japan

Timeline of updates

  1. investigating

    Bandwidth teams are investigating outbound Japan based calls that may not complete as expected at this time.

  2. monitoring

    Teams are observing expected outbound, calling behaviors and will monitor for prolonged stability.

  3. monitoring

    Teams are observing expected outbound, calling behaviors and will monitor for prolonged stability.

  4. resolved

    This incident has been resolved.

  5. postmortem

    Between 16:09 UTC and 23:12 UTC on October 20th, 2026, outbound Japan based calls may not have completed as expected.

    Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

    We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Bandwidth, started 2026-10-20 22:29 UTC, resolved after 15 h, 5 update(s); edited after publishing.

Title
Japan outbound calling incident
Vendor
Bandwidth
Date
URL
https://rewindex.com/company/bandwidth/incidents/ys57dfmh5fr8

Bandwidth profileRecent Bandwidth incidentsAll outages on October 20, 2026Bandwidth in October 2026MarkdownJSON