# Bandwidth: Japan outbound calling incident

> Bandwidth status incident “Japan outbound calling incident” on 2026-10-20: impact major (vendor’s label), 15 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bandwidth/incidents/ys57dfmh5fr8
Last updated: 2026-10-22T07:33:09Z

- Impact (vendor’s label): major
- Status: postmortem · edited after publishing
- Started: 2026-10-20 22:29 UTC · Resolved: 2026-10-21 13:41 UTC · Duration: 15 h
- Updates: 5 · Affected components: Japan Calling Services - Outbound Calling- Japan, Outbound Calling- Japan
- [Vendor status page: https://stspg.io/xwmvmnxz54ww](https://stspg.io/xwmvmnxz54ww)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **investigating** 2026-10-20 22:29 UTC: Bandwidth teams are investigating outbound Japan based calls that may not complete as expected at this time.
- **monitoring** 2026-10-21 00:21 UTC: Teams are observing expected outbound, calling behaviors and will monitor for prolonged stability.
- **monitoring** 2026-10-21 09:26 UTC: Teams are observing expected outbound, calling behaviors and will monitor for prolonged stability.
- **resolved** 2026-10-21 13:41 UTC: This incident has been resolved.
- **postmortem** 2026-10-22 07:23 UTC: Between 16:09 UTC and 23:12 UTC on October 20th, 2026, outbound Japan based calls may not have completed as expected. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

## Rewindex changes for this incident

- 2026-10-20 22:29 UTC: [Major incident: Japan outbound calling incident](https://rewindex.com/change/i9bd58d338569c7.md)
- 2026-10-21 00:23 UTC: [Incident updated: Japan outbound calling incident](https://rewindex.com/change/r2c629ecb38e44f.md)
- 2026-10-21 09:43 UTC: [Incident updated: Japan outbound calling incident](https://rewindex.com/change/raf99e8353dfefb.md)
- 2026-10-21 13:43 UTC: [Incident updated: Japan outbound calling incident](https://rewindex.com/change/re91d4a4ffd2749.md)
- 2026-10-22 07:33 UTC: [Incident updated: Japan outbound calling incident](https://rewindex.com/change/rdfa10b057af48c.md)

## Cite this

Status incident (vendor impact label: major) posted by Bandwidth, started 2026-10-20 22:29 UTC, resolved after 15 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bandwidth/incidents/ys57dfmh5fr8
- Citation: Bandwidth, “Japan outbound calling incident” (2026-10-20 22:29 UTC). Archived by Rewindex: https://rewindex.com/company/bandwidth/incidents/ys57dfmh5fr8 (CC BY 4.0).
- Markdown link: `[Bandwidth: Japan outbound calling incident (2026-10-20)](https://rewindex.com/company/bandwidth/incidents/ys57dfmh5fr8)`


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Canonical: https://rewindex.com/company/bandwidth/incidents/ys57dfmh5fr8 · Markdown: https://rewindex.com/company/bandwidth/incidents/ys57dfmh5fr8.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/ys57dfmh5fr8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:33:22.941Z