Companies Twilio Monthly reportsOctober 2019

Twilio in October 2019: incidents, uptime and changes

54incidents posted

3labelled major or critical

99.09%free of major/critical

65.84%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 6 h 45 min, incident time 10.6 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 2 · Minor 49 · No impact listed 2

Major and critical incidents 3

Incident	Impact	Started	Duration	Status	Day
Flex Insights (Flex WFO) Dashboards are currently unavailable	Critical	Oct 31, 2019, 01:42	56 min	resolved	10-31
Agents unable to log into Flex	Major	Oct 8, 2019, 21:07	1.6 h	resolved	10-08
Console access over IPv6 degraded	Major	Oct 25, 2019, 13:31	4.3 h	resolved	10-25

Other incidents 51

Incident	Impact	Started	Duration	Status	Day
Delays in delivering SMS messages to International destinations	Minor	Oct 4, 2019, 07:29	1.6 h	resolved	10-04
Inbound calls degraded to subset of Brazil toll free numbers	Minor	Oct 4, 2019, 13:51	4.2 h	resolved	10-04
Inbound calls failing to subset of Norway toll free phone numbers	Minor	Oct 4, 2019, 21:28	16 h	resolved	10-04
Inbound SMS degraded to subset of Australian phone numbers	Minor	Oct 4, 2019, 23:24	6.2 h	resolved	10-04
SMS delivery delays towards Brazil Nextel network	Minor	Oct 5, 2019, 15:22	12 h	resolved	10-05
Inbound PSTN calls to some Singapore and Indonesia phone numbers have increased latency	Minor	Oct 7, 2019, 06:14	9.3 h	resolved	10-07
Outbound SMS to Nextel network in Brazil degraded in delivery	Minor	Oct 7, 2019, 14:04	10 h	resolved	10-07
Voice call delivery to and inbound numbers for parts of Telefonica Brazil degraded.	Minor	Oct 8, 2019, 00:03	13 h	resolved	10-08
SMS Delivery Issues to Zain Iraq (418-020)	Minor	Oct 8, 2019, 00:10	4.9 h	resolved	10-08
SMS Delivery Degradation Towards Beeline Russia (250-099)	Minor	Oct 8, 2019, 02:36	2.4 h	resolved	10-08
SMS Delivery Degradation Towards MTS Russia (250-01)	Minor	Oct 8, 2019, 02:40	5.2 h	resolved	10-08
SMS Delivery Issues to Zain Iraq (418-020)	Minor	Oct 8, 2019, 19:08	10.0 h	resolved	10-08
Incorrect format for some inbound calls in Philippines	Minor	Oct 9, 2019, 15:14	4.2 h	resolved	10-09
Outbound SMS to Zain network in Iraq degraded	Minor	Oct 9, 2019, 15:43	13 h	resolved	10-09
Outbound SMS to MCI network in Iran degraded	Minor	Oct 10, 2019, 08:39	1.4 h	resolved	10-10
Inbound voice call quality degraded for some calls in France	Minor	Oct 10, 2019, 13:55	7.0 h	resolved	10-10
Outbound SMS to Zain network in Iraq degraded	Minor	Oct 10, 2019, 15:57	13 h	resolved	10-10
SMS Delivery Issues for Authy and Verify	No impact listed	Oct 11, 2019, 03:03	0 min	resolved	10-11
Outbound SMS to Orange Network in Belgium is degraded	Minor	Oct 11, 2019, 10:09	27 h	resolved	10-11
Outbound SMS to AT&T Network in Mexico is degraded	Minor	Oct 12, 2019, 20:44	1.3 h	resolved	10-12
Inbound Calls to Brazil Toll-Free Numbers Failing	Minor	Oct 13, 2019, 02:22	1.3 h	resolved	10-13
Outbound SMS to Claro Network in Brazil is degraded	Minor	Oct 14, 2019, 18:21	3.5 h	resolved	10-14
Inbound Calls to Subset of US Local Numbers Failing	Minor	Oct 15, 2019, 02:27	11 h	resolved	10-15
US Inbound calls failing to a subset of Twilio Toll Free numbers	Minor	Oct 15, 2019, 17:06	29 min	resolved	10-15
Intermittent Failures for Studio Flow Execution	Minor	Oct 16, 2019, 17:42	1.1 h	resolved	10-16
SMS Delivery Degradation towards Hutchison Indonesia	Minor	Oct 17, 2019, 00:35	1.3 h	resolved	10-17
SMS delivery degradation towards Zain, Iraq	Minor	Oct 17, 2019, 07:48	1.4 h	resolved	10-17
SMS delivery delays from Sprint handsets towards US short codes	Minor	Oct 17, 2019, 15:11	1.4 h	resolved	10-17
Degradation of US SMS Toll-free Traffic on Verizon.	Minor	Oct 17, 2019, 16:56	1.2 h	resolved	10-17
Degradation of SMS Traffic to Viettel in Vietnam	Minor	Oct 18, 2019, 03:47	2.4 h	resolved	10-18
SMS delivery degradation towards Smartfren, Indonesia	Minor	Oct 18, 2019, 08:36	6.3 h	resolved	10-18
SMS delivery degradation towards Reliance Jio, India	Minor	Oct 18, 2019, 08:49	59 min	resolved	10-18
Inbound MMS delays towards US Short Codes	Minor	Oct 18, 2019, 10:24	5.8 h	resolved	10-18
SMS Delivery Issues to US T-Mobile over Toll-Free	Minor	Oct 21, 2019, 10:58	1.4 h	resolved	10-21
Calls failing to Twilio Toll-Free phone numbers in Brazil	Minor	Oct 21, 2019, 11:19	4.8 h	resolved	10-21
SMS delivery degradation towards Egypt Orange	Minor	Oct 22, 2019, 18:46	3.2 h	resolved	10-22
Problems reaching api.twilio.com	Minor	Oct 22, 2019, 23:17	3.6 h	resolved	10-22
SMS Delivery Issues to Vodafone in Egypt	Minor	Oct 23, 2019, 10:16	2.0 h	resolved	10-23
Errors and delays updating information in Twilio Console	No impact listed	Oct 23, 2019, 16:26	0 min	resolved	10-23
SMS delivery degradation towards Nextel Brazil	Minor	Oct 23, 2019, 16:40	2.2 h	resolved	10-23
TaskRouter, Chat, and Sync users unable to connect to Twilio's Ireland data center using "ireland" DNS names	Minor	Oct 23, 2019, 18:43	12 min	resolved	10-23
SMS Delivery Issue To Some Twilio Australia Numbers	Minor	Oct 25, 2019, 05:48	1.5 h	resolved	10-25
Calls failing to Twilio phone numbers in Kenya	Minor	Oct 25, 2019, 09:09	4.7 h	resolved	10-25
SMS delivery degradation towards AT&T handsets in the US	Minor	Oct 28, 2019, 11:10	1.3 h	resolved	10-28
Voice Insights Data via the Console Dashboard and API Delayed	Minor	Oct 28, 2019, 22:06	2.8 h	resolved	10-28
SMS delivery degradation towards Ufone Pakistan	Minor	Oct 29, 2019, 13:35	11 h	resolved	10-29
Degraded Performance with Subscribing to StatusPage Updates	Minor	Oct 29, 2019, 17:50	5 min	resolved	10-29
API access degraded from 74.208.59.0/24 subnet	Minor	Oct 30, 2019, 00:19	5 d	resolved	10-30
SMS delivery degradation towards Mobifone Vietnam	Minor	Oct 30, 2019, 07:20	11 h	resolved	10-30
SMS delivery degradation towards Airtel Nigeria	Minor	Oct 30, 2019, 12:49	48 min	resolved	10-30
SMS delivery delays towards US over Toll-free numbers	Minor	Oct 31, 2019, 15:54	6.7 h	resolved	10-31

Maintenance 32

Show scheduled maintenance

Oct 3, 2019, 05:00 [Scheduled] US/Canada Toll-Free SMS/MMS carrier partner scheduled maintenance Oct 2 22:00 - Oct 3 00:00 PDT
Oct 5, 2019, 16:01 [Scheduled] Philippines Local Numbers in Metro Manila Changing From 7 to 8 Digits In Length - Oct 5th 9:01 AM - 2 PM PDT
Oct 7, 2019, 05:00 [Scheduled] AT&T Mexico - SMS Carrier Partner Maintenance - 06 October 2019 22:00 PDT - 07 October 2019 04:00 PDT
Oct 9, 2019, 02:00 [Scheduled] US SMS carrier partner (AT&T) maintenance 08 October 2019 19:00 PDT - 09 October 2019 03:00 PDT
Oct 9, 2019, 21:00 [Scheduled] Beeline Russia - SMS carrier maintenance Oct 09 14:00 - Oct 09 17:00 PDT
Oct 10, 2019, 01:00 [Scheduled] Megafon Russia - SMS carrier maintenance Oct 09 18:00 - Oct 09 21:00 PDT
Oct 10, 2019, 02:00 [Scheduled] US SMS carrier partner (AT&T) maintenance 09 October 2019 19:00 PDT - 10 October 2019 03:00 PDT
Oct 10, 2019, 05:01 [Scheduled] US/Canada Toll-Free SMS/MMS carrier partner scheduled maintenance Oct 09 22:00 - Oct 10 00:00 PDT
Oct 10, 2019, 06:01 [Scheduled] T-Mobile SMS Carrier Maintenance
Oct 11, 2019, 07:45 [Scheduled] US SMS carrier partner (T-Mobile) maintenance 10 October 2019 23:00 PDT - 11 October 2019 03:00 PDT
Oct 14, 2019, 21:00 [Scheduled] Megafon Russia - SMS Carrier Maintenance - 14 October 2019 13:00 PDT - 14 October 2019 18:00 PDT
Oct 14, 2019, 21:00 [Scheduled] Beeline Russia - SMS Carrier Maintenance - 14 October 2019 14:00 PDT - 14 October 2019 17:00 PDT
Oct 15, 2019, 21:00 [Scheduled] Tele2 Russia - SMS carrier maintenance Oct 15 14:00 - Oct 15 18:00 PDT
Oct 16, 2019, 07:00 [Scheduled] T-Mobile US SMS Carrier Maintenance
Oct 16, 2019, 20:00 [Scheduled] Megafon Russia - SMS Carrier Maintenance - 16 October 2019 13:00 PDT - 16 October 2019 18:00 PDT
Oct 16, 2019, 21:00 [Scheduled] Beeline Russia - SMS Carrier Maintenance - 16 October 2019 14:00 PDT - 16 October 2019 17:00 PDT
Oct 21, 2019, 05:00 [Scheduled] AT&T, Mexico SMS Carrier Maintenance.
Oct 21, 2019, 06:00 [Scheduled] T-Mobile US SMS Carrier Maintenance
Oct 22, 2019, 02:00 [Scheduled] AT&T US SMS Carrier Maintenance
Oct 22, 2019, 17:00 [Scheduled] US SMS Carrier Partner Maintenance.
Oct 22, 2019, 21:00 [Scheduled] Tele2 - Russia SMS carrier maintenance Oct 22 14:00 - Oct 22 18:00 PDT
Oct 23, 2019, 01:01 [Scheduled] AT&T US SMS Carrier Maintenance
Oct 23, 2019, 20:00 [Scheduled] Megafon, Russia - SMS Carrier Maintenance
Oct 24, 2019, 02:00 [Scheduled] AT&T US SMS Carrier Maintenance
Oct 24, 2019, 04:01 [Scheduled] US Cellular SMS Carrier Maintenance
Oct 24, 2019, 06:00 [Scheduled] T-Mobile SMS Carrier Maintenance
Oct 24, 2019, 21:00 [Scheduled] Megafon Russia - SMS Carrier Partner Maintenance - 24 October 2019 14:00 PDT - 24 October 2019 23:00 PDT
Oct 25, 2019, 02:01 [Scheduled] AT&T US SMS Carrier Maintenance
Oct 25, 2019, 05:00 [Scheduled] Verizon US Toll-Free SMS Carrier Maintenance
Oct 30, 2019, 06:00 [Scheduled] T-Mobile - US Toll-Free SMS carrier maintenance Oct 29 23:00 - Oct 30 03:00 PDT
Oct 30, 2019, 15:00 [Scheduled] Telkomsel Indonesia SMS Carrier Maintenance
Oct 31, 2019, 05:00 [Scheduled] Verizon US Toll-Free SMS Carrier Maintenance

Cite this

Twilio posted 54 status incidents in October 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title: Twilio in October 2019
Vendor: Twilio
Date: 2019-10-01 00:00 UTC
URL: https://rewindex.com/company/twilio/2019/10

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