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Lightstep (ServiceNow Cloud Observability): Partial Satellite <=> SaaS Communication Outage

MajorStatus: resolvedStarted Resolved (0 min)1 updatestatus.lightstep.com (opens in new tab)

Timeline of updates

  1. resolved

    At 15:16 PDT an incorrect DNS configuration change caused Satellites to be unable to successfully communicate with LightStep SaaS. This incident was resolved at 16:18 PDT. During this time period fewer traces were assembled and Explorer queries returned inaccurate results. Stream data for this time window will also be missing or inaccurate.

From Lightstep (ServiceNow Cloud Observability)’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.lightstep.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Lightstep (ServiceNow Cloud Observability), started 2019-09-16 22:16 UTC, resolved after 0 min, 1 update(s).

Title
Partial Satellite <=> SaaS Communication Outage
Vendor
Lightstep (ServiceNow Cloud Observability)
Date
URL
https://rewindex.com/company/lightstep/incidents/qmzf4g0hphxj

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