# Lightstep (ServiceNow Cloud Observability): Partial Satellite <=> SaaS Communication Outage

> Lightstep (ServiceNow Cloud Observability) status incident “Partial Satellite <=> SaaS Communication Outage” on 2019-09-16: impact major (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/lightstep/incidents/qmzf4g0hphxj
Last updated: 2019-09-16T22:16:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-09-16 22:16 UTC · Resolved: 2019-09-16 22:16 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/qmzf4g0hphxj](https://status.lightstep.com/incidents/qmzf4g0hphxj)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2019-09-16 22:16 UTC: At 15:16 PDT an incorrect DNS configuration change caused Satellites to be unable to successfully communicate with LightStep SaaS. This incident was resolved at 16:18 PDT. During this time period fewer traces were assembled and Explorer queries returned inaccurate results. Stream data for this time window will also be missing or inaccurate.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Lightstep (ServiceNow Cloud Observability), started 2019-09-16 22:16 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/lightstep/incidents/qmzf4g0hphxj
- Citation: Lightstep (ServiceNow Cloud Observability), “Partial Satellite <=> SaaS Communication Outage” (2019-09-16 22:16 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/incidents/qmzf4g0hphxj (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Partial Satellite <=> SaaS Communication Outage (2019-09-16)](https://rewindex.com/company/lightstep/incidents/qmzf4g0hphxj)`


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Canonical: https://rewindex.com/company/lightstep/incidents/qmzf4g0hphxj · Markdown: https://rewindex.com/company/lightstep/incidents/qmzf4g0hphxj.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/qmzf4g0hphxj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:30:01.265Z