Companies / martech

Iterable

iterable.comStatus page: status.iterable.comNow: operational since 2026-10-17

346incidents since 2015-06-29

80major or critical

4in the last 90 days

0silently edited or deleted

Recent notable changes

When (UTC)	Change	Kind
2026-07-16 09:27 UTC	Critical incident: Iterable Application Issues in US Datacenter Iterable reported a critical US-region application and API outage starting 2026-07-16 09:27 UTC, resolved at 2026-07-16 10:07 UTC (39 min). Engineering deployed a fix across the US environment; successful logins resumed, and all sends and journeys that may have been delayed were processed by resolution.	Major incident
2026-05-12 23:31 UTC	Critical incident: Iterable Web Application Outage - US and EU Regions	Major incident
2026-02-24 19:51 UTC	Major incident: Email send delays for some US-hosted SparkPost traffic	Major incident
2026-02-24 18:18 UTC	Major incident: app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.	Major incident
2025-10-20 13:15 UTC	Major incident: Platform Impact – Third-Party Vendor Disruption (Regional)	Major incident
2025-08-08 23:44 UTC	Major incident: Iterable Auth service degraded	Major incident
2025-04-23 06:50 UTC	Major incident: Queries to data stored on C120 cluster are failing	Major incident
2025-03-14 16:56 UTC	Critical incident: Ingestion Delay on Clusters 100 and Above	Major incident
2025-03-07 09:57 UTC	Major incident: Journeys are having issues fetching, creating and saving journeys.	Major incident
2025-01-07 19:56 UTC	Major incident: Intermittent API errors	Major incident

Full Iterable change timeline, with diffs →

Status incident history

Iterable status incidents per year

Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

Data table

Year	Incidents	Major/critical
2015	2	0
2016	8	0
2017	40	0
2018	35	5
2019	54	8
2020	34	11
2021	29	11
2022	41	13
2023	34	13
2024	32	9
2025	20	6
2026	17	4

Incidents per month, last 36 months

criticalmajorminornonemaintenanceunknown

By impact as reported by the vendor. Maintenance excluded.

Data table

Month	Impact	Incidents
2023-10	critical	1
2023-10	major	1
2023-10	minor	1
2023-11	none	2
2023-12	minor	2
2024-01	major	3
2024-01	minor	3
2024-01	none	1
2024-02	none	1
2024-03	minor	2
2024-04	major	1
2024-05	minor	1
2024-06	minor	2
2024-07	minor	1
2024-07	none	1
2024-08	major	2
2024-09	minor	1
2024-09	none	1
2024-10	major	1
2024-10	minor	1
2024-10	none	1
2024-11	major	1
2024-11	minor	5
2024-11	none	2
2024-12	major	1
2025-01	major	1
2025-01	minor	1
2025-03	critical	1
2025-03	major	1
2025-03	minor	1
2025-04	major	1
2025-05	minor	1
2025-05	none	1
2025-06	minor	1
2025-06	none	1
2025-07	minor	1
2025-07	none	1
2025-08	major	1
2025-08	minor	1
2025-09	minor	1
2025-09	none	2
2025-10	major	1
2025-10	minor	1
2025-11	none	1
2026-01	minor	1
2026-01	none	1
2026-02	major	2
2026-02	none	1
2026-03	minor	3
2026-04	minor	1
2026-04	none	1
2026-05	critical	1
2026-06	none	1
2026-07	critical	1
2026-07	minor	1
2026-09	minor	3

Silent edits

No silent edits or deletions detected for Iterable yet. We compare every 10-minute snapshot of each incident.

Pricing, trust and legal pages

Page snapshot history

One dot per archived version. Grey = first archived (baseline), orange = text changed.

Data table

Date	Page	Change
2026-10-17	Trust / security	baseline
2026-10-17	Pricing	baseline
2026-10-17	Terms of service	baseline
2026-10-17	Trust / security	baseline
2026-10-17	Pricing	baseline

Page	URL	Versions	Last changed	Last fetched OK	History
Terms of service	iterable.com/terms	1	2026-10-17	2026-10-17	none yet
Pricingpartial	iterable.com/pricing	2	2026-10-17	2026-10-17	none yet
Trust / securitypartial	trust.iterable.com	2	2026-10-17	2026-10-17	none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 100 of 346 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)	Incident	Impact	Duration
2026-09-22 19:02 UTC	Timeouts on User Update API Endpoints	minor	56 min
2026-09-10 14:53 UTC	EU platform slowness and gateway errors	minor	2.4 h
2026-09-01 17:19 UTC	Subset of customers using Twilio for SMS seeing a portion of messages getting droppped	minor	58 min
2026-07-24 16:30 UTC	Email Send Delays with Partial Sparkpost outage on US-WEST-2.	minor	2.6 h
2026-07-16 09:27 UTC	Iterable Application Issues in US Datacenter	critical	40 min
2026-06-12 16:23 UTC	WhatsApp Messaging Delays and Failures	none	54 min
2026-05-12 23:31 UTC	Iterable Web Application Outage - US and EU Regions	critical	37 min
2026-04-16 10:09 UTC	Journey pages are not responding	none	50 min
2026-04-14 18:02 UTC	Elevated API Error Rates in US Region	minor	2.6 h
2026-03-25 19:00 UTC	Ingestion and processing delay	minor	22 min
2026-03-17 18:07 UTC	Customers on c102 are experiencing degraded performance	minor	1.2 h
2026-03-16 16:18 UTC	Proof Send Functionality Degraded	minor	2.5 h
2026-02-24 19:51 UTC	Email send delays for some US-hosted SparkPost traffic	major	1 min
2026-02-24 18:18 UTC	app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.	major	11 min
2026-02-16 15:35 UTC	Delayed sends from 7am to 9am ET (retro-active)	none	-215 min
2026-01-08 20:17 UTC	Iterable web elevated error rates	minor	1.4 h
2026-01-01 22:05 UTC	API Update Timing Out	none	22 h
2025-11-18 14:46 UTC	Delayed Message Sends	none	1.9 h
2025-10-20 13:15 UTC	Platform Impact – Third-Party Vendor Disruption (Regional)	major	8.7 h
2025-10-09 14:48 UTC	Incident Status Update: Journey Exit Malfunction	minor	5 d
2025-09-22 07:24 UTC	Catalog Service Disruption	none	1.0 h
2025-09-15 17:28 UTC	[Europe] 504 Errors on Data Export API (EU)	minor	29 min
2025-09-11 16:37 UTC	Resolved: api-hightraffic Errors in Europe	none	0 min
2025-08-08 23:44 UTC	Iterable Auth service degraded	major	45 min
2025-08-01 20:32 UTC	Embedded Messaging Send Skips are Impacting Customers	minor	4.9 h
2025-07-28 10:21 UTC	Ingestion Delays and API Failures on C18	minor	27 min
2025-07-03 14:27 UTC	Slow Journey Processing	none	2.0 h
2025-06-12 19:17 UTC	Ingestion Delays	minor	2.0 h
2025-06-06 04:15 UTC	Sends Outage/Delays Across all Mediums	none	0 min
2025-05-20 14:52 UTC	C22 ingestion delays	minor	4.2 h
2025-05-19 21:42 UTC	Mailgun has Degraded Performance	none	46 min
2025-04-23 06:50 UTC	Queries to data stored on C120 cluster are failing	major	40 h
2025-03-14 16:56 UTC	Ingestion Delay on Clusters 100 and Above	critical	4.3 h
2025-03-12 15:45 UTC	Degraded Performance with Campaign Sends, Scheduled Journeys and Exports	minor	6 d
2025-03-07 09:57 UTC	Journeys are having issues fetching, creating and saving journeys.	major	8.6 h
2025-01-13 22:41 UTC	ingestion delays on c22	minor	2.4 h
2025-01-07 19:56 UTC	Intermittent API errors	major	2.2 h
2024-12-31 14:29 UTC	Event-Triggered Journeys Delays Ingesting New Users	major	3.9 h
2024-11-25 17:07 UTC	Segmentation page intermittent slowness	minor	3.2 h
2024-11-24 18:16 UTC	Web Application Errors	major	23 h
2024-11-22 15:15 UTC	Spike in web-app errors causing platform degredation	minor	5.1 h
2024-11-20 21:56 UTC	Errors appearing and delays accessing the platform	minor	20 h
2024-11-20 15:34 UTC	Website Degraded	minor	5.0 h
2024-11-19 15:23 UTC	Website Degraded	none	-84 min
2024-11-14 17:45 UTC	Issue With Dynamic Content For InApp Messages	none	0 min
2024-11-12 17:18 UTC	Ingestion Delay On Subset Of Clusters	minor	2.1 h
2024-10-25 21:00 UTC	Delays in processing System Webhooks	minor	23 h
2024-10-22 17:33 UTC	Embedded Messaging API down	none	20 h
2024-10-15 16:06 UTC	Issues impacting Email Sending	major	5.4 h
2024-09-24 13:34 UTC	Data Ingestion Delay on c14	minor	2.2 h
2024-09-10 03:41 UTC	Difficulty accessing the Iterable platform for APAC customers	none	4.0 h
2024-08-28 22:49 UTC	Journey processing halted	major	53 min
2024-08-15 16:00 UTC	Users unable to login and web	major	4.8 h
2024-07-19 15:37 UTC	API failures across multiple clusters and degraded webApp performance	none	3.5 h
2024-07-05 17:29 UTC	Global API Ingestion Delay	minor	8.1 h
2024-06-28 18:45 UTC	Small subset of customers on c22 experiencing delays with journey processing, list uploads, and event processing.	minor	1.3 h
2024-06-24 18:24 UTC	Investigating email send delays impacting a subset of our customers on dedicated ESPs	minor	6.9 h
2024-05-21 13:25 UTC	Data Ingestion Delay on c22	minor	3.2 h
2024-04-17 15:16 UTC	Login outage in US region	major	41 min
2024-03-25 14:33 UTC	Errors and slowness across the app for some customers	minor	37 min
2024-03-22 20:17 UTC	Ingestion on c11 stopped	minor	1.3 h
2024-02-01 03:36 UTC	SMS send failures	none	6.9 h
2024-01-27 04:47 UTC	API ingestion failure	major	1.9 h
2024-01-26 20:45 UTC	Elevated Api errors and Performance issues of Campaign page	major	4.1 h
2024-01-16 20:58 UTC	Webapp degraded performance	minor	20 min
2024-01-10 17:57 UTC	Degraded performance on C16	minor	26 h
2024-01-08 18:21 UTC	Web App Intermittently Not Available	none	37 min
2024-01-05 22:04 UTC	API Ingestions, Campaign Sends, and Proof Sends are experiencing degraded performance	major	5.8 h
2024-01-02 19:05 UTC	Investigating Web App Logins	minor	55 min
2023-12-07 21:34 UTC	Ingestion lag on C22	minor	3.0 h
2023-12-01 21:20 UTC	C21 Journey Delays	minor	1.5 h
2023-11-22 16:07 UTC	Issues connecting to app.iterable.com	none	1.4 h
2023-11-01 21:59 UTC	Stuck users across multiple journeys	none	14 d
2023-10-30 20:26 UTC	app.iterable.com currently unreachable	critical	4 min
2023-10-30 17:12 UTC	Iterable Shopify Traffic Down	major	54 min
2023-10-05 18:24 UTC	Slow journey performance and user API endpoints impacted on Cluster 6	minor	4.3 h
2023-09-21 15:21 UTC	Ingestion stopped on C25	none	7.9 h
2023-09-20 17:23 UTC	Partial API Outage	major	4.8 h
2023-08-30 23:13 UTC	Users are having issues accessing and saving journeys and campaigns.	minor	2.1 h
2023-08-29 23:57 UTC	Unable to Save Templates	major	2.4 h
2023-08-27 16:10 UTC	Journey processing issues across clusters	none	4.0 h
2023-08-22 21:39 UTC	User updates, user deletions, list uploads, custom event, and journey processing delays	minor	56 min
2023-08-22 19:26 UTC	Ingestion lag on C11	minor	1.2 h
2023-07-13 16:25 UTC	Global API is experiencing failure rates	minor	35 min
2023-06-27 15:53 UTC	Slowness In Journeys Processing	minor	2 d
2023-06-16 20:50 UTC	Web App Slow To Load Or Not Loading	minor	3.5 h
2023-06-16 16:44 UTC	Slowness in loading pages in web app	minor	1.4 h
2023-06-13 20:29 UTC	Increased API 5xx and Partner Integration Errors	major	3.3 h
2023-06-07 15:01 UTC	Ingestion lag on clusters C5, C6, C9, C11-C19, C21-C22, and C24-C25	minor	4.1 h
2023-05-15 17:37 UTC	Users Stuck Or Processing Slowly In Wait Tiles In Journeys	major	6.8 h
2023-05-08 20:10 UTC	Iterable WebApp Inaccessible for Some Customers	major	59 min
2023-04-26 12:52 UTC	Slowness Reported on Cluster21	minor	4.3 h
2023-03-28 10:55 UTC	Reports of issues with logging through SSO	major	5.0 h
2023-03-08 16:55 UTC	Status Page System Metrics Are Down	none	8.2 h
2023-03-03 17:07 UTC	WebApp UI is non-responsive/not loading for a subset of users	major	4.8 h
2023-02-28 23:11 UTC	Web App is currently not accessible.	critical	2.6 h
2023-02-10 19:46 UTC	c16 ingestion and search performance degradation.	minor	4.8 h
2023-01-31 16:33 UTC	Exit Rule not displaying in User Interface	minor	4.2 h
2023-01-30 18:48 UTC	UI unable to access content	critical	5.2 h
2023-01-27 19:41 UTC	Cluster 12 Elasticsearch database issues	minor	4 d