Iterable: Iterable Application Issues in US Datacenter

Impact: criticalStatus: resolvedStarted 2026-07-16 09:27 UTCResolved 2026-07-16 10:07 UTC (40 min)4 updatesSource: stspg.io

Summary

Iterable reported a critical US-region application and API outage starting 2026-07-16 09:27 UTC, resolved at 2026-07-16 10:07 UTC (39 min). Engineering deployed a fix across the US environment; successful logins resumed, and all sends and journeys that may have been delayed were processed by resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Global Proof SendsGlobal CatalogGlobal Partner WebhooksGlobal Analytics ProcessingGlobal Web ApplicationGlobal API SuccessGlobal System WebhooksGlobal API IngestionGlobal LinksGlobal Journey ProcessingGlobal Campaign Sends

Timeline of updates

investigating2026-07-16 09:27 UTC
We are currently investigating an issue impacting the main Iterable application in the US region.
identified2026-07-16 09:41 UTC
Iterable engineering has identified the issue and is currently deployed a fix across the US environment. We are starting to see successful logins on the Iterable application.
identified2026-07-16 09:43 UTC
We are continuing to work on a fix for this issue.
resolved2026-07-16 10:07 UTC
The issues with the Iterable application and API are now resolved and all sends and journeys that may have been delayed during the impact window have now been processed. Please reach out to Support if you continue to experience any issues.

Rewindex changes for this incident

Critical incident: Iterable Application Issues in US Datacenter 2026-07-16 09:27 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON