# Iterable: Iterable Application Issues in US Datacenter

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-16 09:27 UTC · Resolved: 2026-07-16 10:07 UTC · Duration: 40 min
- Updates: 4 · Affected components: Global Proof Sends, Global Catalog, Global Partner Webhooks, Global Analytics Processing, Global Web Application, Global API Success, Global System Webhooks, Global API Ingestion, Global Links, Global Journey Processing, Global Campaign Sends
- [Vendor status page: https://stspg.io/qfrkr3pm25st](https://stspg.io/qfrkr3pm25st)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Summary

Iterable reported a critical US-region application and API outage starting 2026-07-16 09:27 UTC, resolved at 2026-07-16 10:07 UTC (39 min). Engineering deployed a fix across the US environment; successful logins resumed, and all sends and journeys that may have been delayed were processed by resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-16 09:27 UTC: We are currently investigating an issue impacting the main Iterable application in the US region.
- **identified** 2026-07-16 09:41 UTC: Iterable engineering has identified the issue and is currently deployed a fix across the US environment.  We are starting to see successful logins on the Iterable application.
- **identified** 2026-07-16 09:43 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2026-07-16 10:07 UTC: The issues with the Iterable application and API are now resolved and all sends and journeys that may have been delayed during the impact window have now been processed.  Please reach out to Support if you continue to experience any issues.

## Rewindex changes for this incident

- 2026-07-16 09:27 UTC: [Critical incident: Iterable Application Issues in US Datacenter](https://rewindex.com/change/id2e174a3b68f23.md)


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Canonical: https://rewindex.com/company/iterable/incidents/hrxd04txdms7 · Markdown: https://rewindex.com/company/iterable/incidents/hrxd04txdms7.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/hrxd04txdms7 · Generated 2026-10-18T12:19:41.090Z