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Iterable: EU platform slowness and gateway errors

Affected components: Global Web ApplicationGlobal API SuccessGlobal Journey Processing

Timeline of updates

1. investigating2026-09-10 14:53 UTC

   We're currently investigating an issue for EU customers with platform slowness, intermittent 502/503 Gateway errors, and Journey changes failing to save

2. monitoring2026-09-10 16:09 UTC

   The intermittent platform issues have been mitigated and there is currently no ongoing customer impact. The observed customer impact window was approximately 9:25 a.m.–11:13 a.m. EDT. We will continue to monitor the issue.

3. resolved2026-09-10 17:16 UTC

   We completed our monitoring and there are no further issues. The observed customer impact window was approximately 9:25 a.m.–11:13 a.m. EDT.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON