# Iterable: EU platform slowness and gateway errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-10 14:53 UTC · Resolved: 2026-09-10 17:16 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: Global Web Application, Global API Success, Global Journey Processing
- [Vendor status page: https://stspg.io/c6gkpjg3n6nm](https://stspg.io/c6gkpjg3n6nm)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **investigating** 2026-09-10 14:53 UTC: We're currently investigating an issue for EU customers with platform slowness, intermittent 502/503 Gateway errors, and Journey changes failing to save
- **monitoring** 2026-09-10 16:09 UTC: The intermittent platform issues have been mitigated and there is currently no ongoing customer impact. The observed customer impact window was approximately 9:25 a.m.–11:13 a.m. EDT. We will continue to monitor the issue.
- **resolved** 2026-09-10 17:16 UTC: We completed our monitoring and there are no further issues. The observed customer impact window was approximately 9:25 a.m.–11:13 a.m. EDT.


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Canonical: https://rewindex.com/company/iterable/incidents/71gzysrl616k · Markdown: https://rewindex.com/company/iterable/incidents/71gzysrl616k.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/71gzysrl616k · Generated 2026-10-18T10:30:55.686Z