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Iterable: Journeys are having issues fetching, creating and saving journeys.
Iterable reported a major Global Web Application incident affecting fetching, creating and saving Journeys, causing delays or unexpected behavior. It started at 2025-03-07 09:57 UTC and was resolved at 2025-03-07 18:35 UTC, lasting 8 h 38 min. A fix was deployed by 10:32 UTC, restoring normal Journey function; Iterable later confirmed no further journey-edit errors.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Global Web Application
Timeline of updates
- investigating
We are currently investigating an issue affecting Journeys where fetching, creation and saving of journeys is not working correctly. Customers may experience delays or unexpected behavior when using Journeys. Our Engineering team is actively working to identify the root cause. We will provide the next update in 60 minutes or sooner if more information becomes available.
- monitoring
A fix has been deployed and journey function is operating normally. Moving to monitoring state.
- resolved
We do not see any more errors in journey edits.
Rewindex changes for this incident
- Major incident: Journeys are having issues fetching, creating and saving journeys. 2025-03-07 09:57 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON