# Iterable: Journeys are having issues fetching, creating and saving journeys.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-07 09:57 UTC · Resolved: 2025-03-07 18:35 UTC · Duration: 8.6 h
- Updates: 3 · Affected components: Global Web Application
- [Vendor status page: https://stspg.io/w5n1zq28py9y](https://stspg.io/w5n1zq28py9y)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Summary

Iterable reported a major Global Web Application incident affecting fetching, creating and saving Journeys, causing delays or unexpected behavior. It started at 2025-03-07 09:57 UTC and was resolved at 2025-03-07 18:35 UTC, lasting 8 h 38 min. A fix was deployed by 10:32 UTC, restoring normal Journey function; Iterable later confirmed no further journey-edit errors. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-03-07 09:57 UTC: We are currently investigating an issue affecting Journeys where fetching, creation and saving of journeys is not working correctly. Customers may experience delays or unexpected behavior when using Journeys. Our Engineering team is actively working to identify the root cause. We will provide the next update in 60 minutes or sooner if more information becomes available.
- **monitoring** 2025-03-07 10:32 UTC: A fix has been deployed and journey function is operating normally. Moving to monitoring state.
- **resolved** 2025-03-07 18:35 UTC: We do not see any more errors in journey edits.

## Rewindex changes for this incident

- 2025-03-07 09:57 UTC: [Major incident: Journeys are having issues fetching, creating and saving journeys.](https://rewindex.com/change/i46a41fe3aebe06.md)


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Canonical: https://rewindex.com/company/iterable/incidents/jrbg40mjtkjf · Markdown: https://rewindex.com/company/iterable/incidents/jrbg40mjtkjf.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/jrbg40mjtkjf · Generated 2026-10-18T10:29:20.206Z