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Iterable: Iterable Auth service degraded
Iterable’s Auth service experienced a major degradation affecting access to app.iterable.com from 2025-08-08 23:44 UTC to 2025-08-09 00:29 UTC, lasting 44 min. Iterable addressed an issue in its service and confirmed login recovery; the API was unaffected, and campaigns and journeys continued processing as expected.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
We are seeing issues accessing app.iterable.com. We have identified an issue in one of our services and Engineering is working on a fix. Iterable API is not impacted. All campaigns and journeys are processing as expected. Next update will be by 5PM PDT.
- monitoring
We have addressed the issue in our service and app.iterable.com is accessible again. Engineering is monitoring the situation. Next update will be at or before 5:30PM PDT.
- resolved
Our login service has recovered and app.iterable.com is fully accessible. If you are still having issues, please reach out to support.
Rewindex changes for this incident
- Major incident: Iterable Auth service degraded 2025-08-08 23:44 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON