# Iterable: Iterable Auth service degraded

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-08 23:44 UTC · Resolved: 2025-08-09 00:29 UTC · Duration: 45 min
- Updates: 3
- [Vendor status page: https://stspg.io/075bxk7kk667](https://stspg.io/075bxk7kk667)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Summary

Iterable’s Auth service experienced a major degradation affecting access to app.iterable.com from 2025-08-08 23:44 UTC to 2025-08-09 00:29 UTC, lasting 44 min. Iterable addressed an issue in its service and confirmed login recovery; the API was unaffected, and campaigns and journeys continued processing as expected. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-08 23:44 UTC: We are seeing issues accessing app.iterable.com. We have identified an issue in one of our services and Engineering is working on a fix. Iterable API is not impacted. All campaigns and journeys are processing as expected. Next update will be by 5PM PDT.
- **monitoring** 2025-08-08 23:57 UTC: We have addressed the issue in our service and app.iterable.com is accessible again. Engineering is monitoring the situation. Next update will be at or before 5:30PM PDT.
- **resolved** 2025-08-09 00:29 UTC: Our login service has recovered and app.iterable.com is fully accessible. If you are still having issues, please reach out to support.

## Rewindex changes for this incident

- 2025-08-08 23:44 UTC: [Major incident: Iterable Auth service degraded](https://rewindex.com/change/i51e5bca68d7e3c.md)


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Canonical: https://rewindex.com/company/iterable/incidents/cy75rrldz7vv · Markdown: https://rewindex.com/company/iterable/incidents/cy75rrldz7vv.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/cy75rrldz7vv · Generated 2026-10-18T11:27:45.408Z