Changes / Iterable / Iterable Auth service degraded

Iterable: Major incident: Iterable Auth service degraded

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 79%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Iterable Auth service degraded
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-08-08 23:44 UTC
AddedResolved time#5
Before: not present
After: 2025-08-09 00:29 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are seeing issues accessing app.iterable.com. We have identified an issue in one of our services and Engineering is working on a fix. Iterable API is not impacted. All campaigns and journeys are processing as expected. Next update will be by 5PM PDT.
AddedUpdatemonitoring#7
Before: not present
After: We have addressed the issue in our service and app.iterable.com is accessible again. Engineering is monitoring the situation. Next update will be at or before 5:30PM PDT.
AddedUpdateresolved#8
Before: not present
After: Our login service has recovered and app.iterable.com is fully accessible. If you are still having issues, please reach out to support.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Iterable Auth service degraded (this change)Major incident

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