# Iterable: Major incident: Iterable Auth service degraded

**Summary:** Iterable’s Auth service experienced a major degradation affecting access to app.iterable.com from 2025-08-08 23:44 UTC to 2025-08-09 00:29 UTC, lasting 44 min. Iterable addressed an issue in its service and confirmed login recovery; the API was unaffected, and campaigns and journeys continued processing as expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-08 23:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/075bxk7kk667](https://stspg.io/075bxk7kk667)
- [Company: Iterable](https://rewindex.com/company/iterable.md)
- Versions: before (none: first archived) → after incident\_version:247/cy75rrldz7vv@78f99d2ccd83
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Iterable Auth service degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-08 23:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-09 00:29 UTC
```

**6. Added: Update** (investigating) · 2025-08-08 23:44 UTC

```diff
+ We are seeing issues accessing app.iterable.com. We have identified an issue in one of our services and Engineering is working on a fix. Iterable API is not impacted. All campaigns and journeys are processing as expected. Next update will be by 5PM PDT.
```

**7. Added: Update** (monitoring) · 2025-08-08 23:57 UTC

```diff
+ We have addressed the issue in our service and app.iterable.com is accessible again. Engineering is monitoring the situation. Next update will be at or before 5:30PM PDT.
```

**8. Added: Update** (resolved) · 2025-08-09 00:29 UTC

```diff
+ Our login service has recovered and app.iterable.com is fully accessible. If you are still having issues, please reach out to support.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-08 23:44 UTC | Major incident: Iterable Auth service degraded (this change) | outage |

All Iterable changes: [timeline](https://rewindex.com/company/iterable/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i51e5bca68d7e3c · Markdown: https://rewindex.com/change/i51e5bca68d7e3c.md · JSON: https://rewindex.com/api/v1/changes/i51e5bca68d7e3c · Generated 2026-10-18T00:39:13.595Z