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Iterable: WhatsApp Messaging Delays and Failures

No impact listedStatus: resolvedStarted Resolved (54 min)2 updatesstspg.io (opens in new tab)
Part of an outage event

Meta outage, Jun 12, 2026 · 14 vendors, 14 incidents

Iterable’s incident names Meta (location or integration). (hop 1, posted +2 h 28 min vs the first vendor naming Meta)

“…WhatsApp Messaging Delays and Failures The issue affecting WhatsApp messaging has been resolved. Customers should no longer experience delays or failures sending WhatsApp messages. We will continue to…”

Swipe sideways to see the whole diagram.

Metaown incident not archivedWithin an hour8 vendors, 7 blamed MetaTwilio, Sprout Social, Vonage, Hootsuite +41 to 4 hours later4 vendors, 3 blamed MetaBigCommerce, Braze, Iterable, PlivoIterable (this incident)posted +2 h 28 min
Metaown incident not archivedWithin an hour8 vendors, 7 blamed MetaTwilio, Sprout Social, Vonage,Hootsuite +41 to 4 hours later4 vendors, 3 blamed MetaBigCommerce, Braze, Iterable,PlivoIterable (this incident)posted +2 h 28 min
Iterable is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Meta<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 7 blamed Meta<br/>Twilio, Sprout Social, Vonage, Hootsuite +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 3 blamed Meta<br/>BigCommerce, Braze, Iterable, Plivo"]:::blames
  root --> h4
  me["Iterable (this incident)<br/>posted +2 h 28 min"]:::me
  h4 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. identified

    We are aware of an issue affecting WhatsApp messaging. Some customers may experience delays or failures sending WhatsApp messages. This appears to be caused by an external service disruption, and we are monitoring for updates. We will share another update by 1pm PST or sooner if new information becomes available.

  2. resolved

    The issue affecting WhatsApp messaging has been resolved. Customers should no longer experience delays or failures sending WhatsApp messages. We will continue to monitor to ensure service remains stable.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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