# Iterable: WhatsApp Messaging Delays and Failures

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-06-12 16:23 UTC · Resolved: 2026-06-12 17:18 UTC · Duration: 54 min
- Updates: 2
- [Vendor status page: https://stspg.io/xky2f39hd8zh](https://stspg.io/xky2f39hd8zh)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Part of an outage event

- [Meta outage, Jun 12, 2026: 14 vendors, 14 incidents](https://rewindex.com/events/2026-06-12-meta)
- This incident names Meta (location or integration). (hop 1, posted +2 h 28 min vs the first vendor naming Meta)
- Evidence: “…WhatsApp Messaging Delays and Failures The issue affecting WhatsApp messaging has been resolved. Customers should no longer experience delays or failures sending WhatsApp messages. We will continue to…”

```mermaid
flowchart LR
  root["Meta<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 7 blamed Meta<br/>Twilio, Sprout Social, Vonage, Hootsuite +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 3 blamed Meta<br/>BigCommerce, Braze, Iterable, Plivo"]:::blames
  root --> h4
  me["Iterable (this incident)<br/>posted +2 h 28 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **identified** 2026-06-12 16:24 UTC: We are aware of an issue affecting WhatsApp messaging. Some customers may experience delays or failures sending WhatsApp messages. This appears to be caused by an external service disruption, and we are monitoring for updates. We will share another update by 1pm PST or sooner if new information becomes available.
- **resolved** 2026-06-12 17:18 UTC: The issue affecting WhatsApp messaging has been resolved. Customers should no longer experience delays or failures sending WhatsApp messages. We will continue to monitor to ensure service remains stable.


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Canonical: https://rewindex.com/company/iterable/incidents/6ky82mwtkw5m · Markdown: https://rewindex.com/company/iterable/incidents/6ky82mwtkw5m.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/6ky82mwtkw5m · Generated 2026-10-19T23:14:34.083Z