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Iterable: [Europe] 504 Errors on Data Export API (EU)

MinorStatus: resolvedStarted Resolved (29 min)2 updatesstspg.io (opens in new tab)

Affected components: Global API Success

Timeline of updates

  1. investigating

    Status: Investigating

    Summary: We are currently investigating an issue causing 504 Gateway Time-out errors for requests to the /api/export/data.json endpoint affecting customers hosted in our European Data Center (EUDC) ONLY. All other APIs are functional.

    The issue was first reported around 5:35 pm CEST. Iterable Engineering is currently investigating the issue and working on remediation steps. Next update at 9:25 PM CEST or earlier.

  2. resolved

    This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Iterable, started 2025-09-15 17:28 UTC, resolved after 29 min, 2 update(s).

Title
[Europe] 504 Errors on Data Export API (EU)
Vendor
Iterable
Date
URL
https://rewindex.com/company/iterable/incidents/jfxsccdspvzl

Iterable profileRecent Iterable incidentsAll outages on September 15, 2025Iterable in September 2025MarkdownJSON