# Iterable: [Europe] 504 Errors on Data Export API (EU)

> Iterable status incident “[Europe] 504 Errors on Data Export API (EU)” on 2025-09-15: impact minor (vendor’s label), 29 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/iterable/incidents/jfxsccdspvzl
Last updated: 2025-09-15T17:58:06Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-15 17:28 UTC · Resolved: 2025-09-15 17:58 UTC · Duration: 29 min
- Updates: 2 · Affected components: Global API Success
- [Vendor status page: https://stspg.io/7bblv1nf3nvb](https://stspg.io/7bblv1nf3nvb)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **investigating** 2025-09-15 17:28 UTC: Status: Investigating Summary: We are currently investigating an issue causing 504 Gateway Time-out errors for requests to the /api/export/data.json endpoint affecting customers hosted in our European Data Center (EUDC) ONLY. All other APIs are functional. The issue was first reported around 5:35 pm CEST.  Iterable Engineering is currently investigating the issue and working on remediation steps.  Next update at 9:25 PM CEST or earlier.
- **resolved** 2025-09-15 17:58 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Iterable, started 2025-09-15 17:28 UTC, resolved after 29 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/iterable/incidents/jfxsccdspvzl
- Citation: Iterable, “[Europe] 504 Errors on Data Export API (EU)” (2025-09-15 17:28 UTC). Archived by Rewindex: https://rewindex.com/company/iterable/incidents/jfxsccdspvzl (CC BY 4.0).
- Markdown link: `[Iterable: Europe 504 Errors on Data Export API (EU) (2025-09-15)](https://rewindex.com/company/iterable/incidents/jfxsccdspvzl)`


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Canonical: https://rewindex.com/company/iterable/incidents/jfxsccdspvzl · Markdown: https://rewindex.com/company/iterable/incidents/jfxsccdspvzl.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/jfxsccdspvzl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:39:04.545Z