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Iterable: Errors appearing and delays accessing the platform

Impact: minorStatus: resolvedStarted Resolved (20 h)6 updatesSource: stspg.io (opens in new tab)

Affected components: Global Web Application

Timeline of updates

  1. investigating

    We are currently experiencing errors and slowness in accessing the Iterable platform. This is only impacting the Web Interface and is not impacting sends, journey processing. The engineering team is currently investigating. Next update by 3pm PT.

  2. monitoring

    Engineering has confirmed that the errors and slowness were from 1:30-1:50 PM PT. We have recovered since then, and we're continuing to monitor and work on further preventative measures. Next update by 4 pm PT.

  3. identified

    The engineering team has identified a fix for the intermittent degradations and is working on a remediation. We're continuing to monitor and add further preventative measures. Next update by 5 pm PT.

  4. monitoring

    The engineering team has deployed a fix for the intermittent degradations. We are continuing to monitor. If you are still seeing issues with platform slowness, please contact Iterable support. Iterable campaign sends and journey processing were not impacted during this incident. Next update at 7pm PT.

  5. monitoring

    There have been no further application degradations, and the engineering team will continue monitoring through the morning. Next update by 9am PT

  6. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON