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Iterable: Slow Journey Processing

Timeline of updates

1. investigating2025-07-03 14:27 UTC

   Around 2:16 AM PDT, we detected delays on journey processing. Current impact to our platform is stuck users and slow email sends, we are confirming other impact. Our team is actively working to resolve this as soon as possible. Next update will be provided at 8:30am PDT.

2. monitoring2025-07-03 14:46 UTC

   We have deployed a fix to production at 7:30 AM PDT. Engineering continues to monitor effectiveness of the fix.

3. resolved2025-07-03 16:29 UTC

   This incident is resolved and the backlog of processing has recovered. After further analysis engineering has provided an update that journey recovery started 6:30 to 7AM PST.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON