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Iterable: Email Send Delays with Partial Sparkpost outage on US-WEST-2.

Impact: minorStatus: resolvedStarted Resolved (2.6 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: Global Campaign Sends

Timeline of updates

  1. investigating

    Email sends delayed for US-hosted customers using SparkPost in US-WEST-2 region.

  2. monitoring

    We are currently experiencing email delivery delays due to a partial outage affecting SparkPost's US-West-2 region. Emails continue to be accepted and queued, but delivery is delayed. Our team is working closely with SparkPost to resolve this issue. We will provide updates as more information becomes available. Next update in 15m.

  3. monitoring

    We are continuing to monitor Sparkpost outage as they work to continue draining the backlog of delayed messages.

  4. monitoring

    We are continuing to monitor Sparkpost outage as they work to continue draining the backlog of delayed messages. Sparkpost estimates that they expect to have most email delivered within the next 30-45 minutes.

  5. resolved

    All Sparkpost sends that were previously delayed have been delivered and Sparkpost reports that their systems are now fully functional. If you continue to experience any issues please contact Support.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON