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Iterable: Ingestion and processing delay

MinorStatus: resolvedStarted Resolved (22 min)3 updatesstspg.io (opens in new tab)

Affected components: Cluster 21 - Journey ProcessingJourney ProcessingCluster 22 - List UploadsList UploadsCluster 22 - Journey ProcessingJourney ProcessingCluster 21 - List UploadsList UploadsCluster 25 - List UpdatesList UpdatesCluster 25 - Journey ProcessingJourney ProcessingCluster 22 - User UpdatesUser UpdatesCluster 21 - User UpdatesUser UpdatesCluster 25 - User UpdatesUser Updates

Timeline of updates

  1. investigating

    Current status
    We have identified an issue in our ingestion service that can cause some updates to be delayed.

    Customer impact
    Some customers are seeing delays in list uploads and events appearing in Iterable, in some cases taking 30+ minutes to render.
    Clusters impacted 22,25,16

    Rolled back to a previous stable version across all affected clusters and verified the deployments. We are monitoring ingestion lag and key metrics to confirm performance is stabilizing and that no new update loss is occurring.

    If you are experiencing delayed data visibility or suspect missing updates, please contact our Support team so we can review your specific projects as part of this incident.

    Next update 1pm PT

  2. monitoring

    We have caught up with ingestion. Currently monitoring our systems.

  3. resolved

    This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Iterable, started 2026-03-25 19:00 UTC, resolved after 22 min, 3 update(s).

Title
Ingestion and processing delay
Vendor
Iterable
Date
URL
https://rewindex.com/company/iterable/incidents/2dw73gt3szvs

Iterable profileRecent Iterable incidentsAll outages on March 25, 2026Iterable in March 2026MarkdownJSON