# Iterable: Ingestion and processing delay

> Iterable status incident “Ingestion and processing delay” on 2026-03-25: impact minor (vendor’s label), 22 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/iterable/incidents/2dw73gt3szvs
Last updated: 2026-03-25T19:22:45Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-25 19:00 UTC · Resolved: 2026-03-25 19:22 UTC · Duration: 22 min
- Updates: 3 · Affected components: Cluster 21 - Journey Processing, Journey Processing, Cluster 22 - List Uploads, List Uploads, Cluster 22 - Journey Processing, Journey Processing, Cluster 21 - List Uploads, List Uploads, Cluster 25 - List Updates, List Updates, Cluster 25 - Journey Processing, Journey Processing, Cluster 22 - User Updates, User Updates, Cluster 21 - User Updates, User Updates, Cluster 25 - User Updates, User Updates
- [Vendor status page: https://stspg.io/wf4kjxxkwp9f](https://stspg.io/wf4kjxxkwp9f)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **investigating** 2026-03-25 19:00 UTC: Current status We have identified an issue in our ingestion service that can cause some updates to be delayed. Customer impact Some customers are seeing delays in list uploads and events appearing in Iterable, in some cases taking 30+ minutes to render. Clusters impacted 22,25,16 Rolled back to a previous stable version across all affected clusters and verified the deployments. We are monitoring ingestion lag and key metrics to confirm performance is stabilizing and that no new update loss is occurring. If you are experiencing delayed data visibility or suspect missing updates, please contact our Support team so we can review your specific projects as part of this incident. Next update 1pm PT
- **monitoring** 2026-03-25 19:17 UTC: We have caught up with ingestion. Currently monitoring our systems.
- **resolved** 2026-03-25 19:22 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Iterable, started 2026-03-25 19:00 UTC, resolved after 22 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/iterable/incidents/2dw73gt3szvs
- Citation: Iterable, “Ingestion and processing delay” (2026-03-25 19:00 UTC). Archived by Rewindex: https://rewindex.com/company/iterable/incidents/2dw73gt3szvs (CC BY 4.0).
- Markdown link: `[Iterable: Ingestion and processing delay (2026-03-25)](https://rewindex.com/company/iterable/incidents/2dw73gt3szvs)`


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Canonical: https://rewindex.com/company/iterable/incidents/2dw73gt3szvs · Markdown: https://rewindex.com/company/iterable/incidents/2dw73gt3szvs.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/2dw73gt3szvs · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:32:29.816Z