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Iterable: C22 ingestion delays

Affected components: Cluster 22 - List UploadsList UploadsCluster 22 - Workflow ProcessingJourney ProcessingCluster 22 - User DeletionsUser DeletionsCluster 22 - User UpdatesUser Updates

Timeline of updates

1. investigating2025-05-20 14:52 UTC

   Starting at around 9 pm PT 5/19, cluster 22 began experiencing delays delays on user updates, list uploads, user deletion, and event processing. Customers could experience delays of up to 6 hours currently. The engineering team is currently investigating and working to remediate these delays. Next update at 9:30 am PT or sooner.

2. investigating2025-05-20 15:20 UTC

   We are continuing to investigate this issue.

3. monitoring2025-05-20 16:34 UTC

   Our engineering team has rolled out a fix to remediate the delays seen on c22 for user updates, list uploads, user deletion, and event processing. The system is currently working through the backlog of data and we should see it drained in a couple of hours. Engineering will continue to monitor the cluster performance until the backlog is completely drained. Next update at 11:30 am PT or sooner.

4. resolved2025-05-20 19:02 UTC

   The system has finished working on backlog of data and the data is caught up. All systems are operational and have no issues. Engineering will continue to monitor the cluster performance.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON