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Iterable: Delayed Message Sends

Affected components: Global Proof SendsGlobal System WebhooksGlobal Journey ProcessingGlobal Campaign Sends

Timeline of updates

1. identified2025-11-18 14:46 UTC

   We are currently experiencing delays in processing certain message sends and exit-trigger workflows. This is due to an upstream outage affecting some of our backend components that handle message publishing.

2. monitoring2025-11-18 14:57 UTC

   Upstream issue has been resolved. we will continue monitoring.

3. monitoring2025-11-18 15:36 UTC

   All processing is back to normal. We continue to monitor.

4. resolved2025-11-18 16:38 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON