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Iterable: ingestion delays on c22

Affected components: Cluster 22 - List UploadsList UploadsCluster 22 - User UpdatesUser Updates

Timeline of updates

1. identified2025-01-13 22:41 UTC

   Our engineers have identified and are deploying a fix for an issue with ingestion delays. The current delay is roughly 4 hours. This issue only affects customers on cluster 22. You can find your cluster id displayed on the Project Settings page. Next update by 3:30PST.

2. identified2025-01-13 23:32 UTC

   Ingestion backlogs on c22 are shrinking due to the deployed fix. Next update by 4:30PST.

3. monitoring2025-01-14 00:30 UTC

   Ingestion on c22 has fully caught up. Our engineering team is continuing to monitor the situation.

4. resolved2025-01-14 01:03 UTC

   Our engineering team hasn't detected any additional anomalies, and ingestion has been stable. This incident is now resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON