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Iterable: app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.

Impact: majorStatus: resolvedStarted Resolved (11 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Iterable reported a major US-region outage of app.iterable.com affecting web and API access with elevated 502, 503, and 504 errors; EU users were unaffected. It started at 2026-02-24 18:18 UTC and was resolved at 2026-02-24 18:30 UTC (computed duration: 11 min), after a fix was implemented and traffic fully restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Global Web Application

Timeline of updates

  1. investigating

    We are currently investigating an issue where users could not access app.iterable.com and received 502 Bad Gateway errors. EU users were not affected.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    Service has fully recovered and all traffic has been restored to app.iterable.com in the US region. The incident lasted from 9:50 am to 10:15 am Pacific Time, impacting both web and API access with elevated 502, 503, and 504 errors. EU region was unaffected.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON