# Iterable: app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-24 18:18 UTC · Resolved: 2026-02-24 18:30 UTC · Duration: 11 min
- Updates: 3 · Affected components: Global Web Application
- [Vendor status page: https://stspg.io/v03pvvpm11h6](https://stspg.io/v03pvvpm11h6)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Summary

Iterable reported a major US-region outage of app.iterable.com affecting web and API access with elevated 502, 503, and 504 errors; EU users were unaffected. It started at 2026-02-24 18:18 UTC and was resolved at 2026-02-24 18:30 UTC (computed duration: 11 min), after a fix was implemented and traffic fully restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-24 18:18 UTC: We are currently investigating an issue where users could not access app.iterable.com and received 502 Bad Gateway errors. EU users were not affected.
- **monitoring** 2026-02-24 18:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-02-24 18:30 UTC: Service has fully recovered and all traffic has been restored to app.iterable.com in the US region. The incident lasted from 9:50 am to 10:15 am Pacific Time, impacting both web and API access with elevated 502, 503, and 504 errors. EU region was unaffected.

## Rewindex changes for this incident

- 2026-02-24 18:18 UTC: [Major incident: app.iterable.com was unavailable in the US region, returning 502 Bad Gateway errors to users.](https://rewindex.com/change/i5f9119457574c2.md)


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Canonical: https://rewindex.com/company/iterable/incidents/jn3st2lmv60f · Markdown: https://rewindex.com/company/iterable/incidents/jn3st2lmv60f.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/jn3st2lmv60f · Generated 2026-10-18T10:27:05.097Z