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Iterable: Ingestion Delays

Affected components: Global API Ingestion

Timeline of updates

1. identified2025-06-12 19:17 UTC

   Starting around 11:30 AM PT, Iterable Engineering detected a growing lag across clusters causing delays with user updates, list uploads, user deletion, and event processing. Engineering has identified the cause related to an upstream network provider and is working to remediate these delays. Next update at 1:00 PM PT or sooner

2. identified2025-06-12 19:59 UTC

   We are still seeing ingestion lag across all clusters. No data is being dropped; however, there are delays in user updates, list uploads, user deletion, and event processing, which may also impact journey triggers. Next update at 2:00 PM PT or sooner

3. monitoring2025-06-12 20:45 UTC

   We are seeing ingestion lag recovering across all clusters and catching up on the remaining backlog. The team is continuing to monitor. Next update at 2:15 PM PT or sooner

4. resolved2025-06-12 21:16 UTC

   Ingestion lag has recovered across all clusters. This incident is now resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Iterable profile · Recent Iterable incidents · Markdown · JSON