Shopify: The Admin is not loading correctly for some stores

Impact: majorStatus: resolvedStarted 2019-10-22 14:09 UTCResolved 2019-10-22 16:06 UTC (1.9 h)4 updatesSource: stspg.io

Summary

Shopify reported a major Admin outage that prevented some merchants from accessing themes, from 2019-10-22 14:09 UTC to 2019-10-22 16:06 UTC, lasting 1 h 57 min. A fix was implemented and the incident was resolved; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Admin

Timeline of updates

investigating2019-10-22 14:09 UTC
Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.
identified2019-10-22 15:13 UTC
The issue has been identified and a fix is being implemented.
monitoring2019-10-22 15:43 UTC
A fix has been implemented and we are monitoring the results.
resolved2019-10-22 16:06 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: The Admin is not loading correctly for some stores 2019-10-22 14:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON