# Shopify: The Admin is not loading correctly for some stores

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-10-22 14:09 UTC · Resolved: 2019-10-22 16:06 UTC · Duration: 1.9 h
- Updates: 4 · Affected components: Admin
- [Vendor status page: http://stspg.io/v2bsp2nzsb8z](http://stspg.io/v2bsp2nzsb8z)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported a major Admin outage that prevented some merchants from accessing themes, from 2019-10-22 14:09 UTC to 2019-10-22 16:06 UTC, lasting 1 h 57 min. A fix was implemented and the incident was resolved; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-10-22 14:09 UTC: Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.
- **identified** 2019-10-22 15:13 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2019-10-22 15:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-10-22 16:06 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-10-22 14:09 UTC: [Major incident: The Admin is not loading correctly for some stores](https://rewindex.com/change/i3953327e598f66.md)


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Canonical: https://rewindex.com/company/shopify/incidents/st33xk2fm8nx · Markdown: https://rewindex.com/company/shopify/incidents/st33xk2fm8nx.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/st33xk2fm8nx · Generated 2026-10-18T09:40:38.776Z