Shopify: Interruption in service on some stores

Impact: majorStatus: resolvedStarted 2019-10-29 16:09 UTCResolved 2019-10-29 16:33 UTC (24 min)4 updatesSource: stspg.io

Summary

Some Shopify stores were inaccessible in a major Storefront outage starting 2019-10-29 16:09 UTC and resolved at 2019-10-29 16:33 UTC, lasting 23 min. Shopify reported implementing a fix but did not state a cause.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Storefront

Timeline of updates

investigating2019-10-29 16:09 UTC
Some stores are currently inaccessible. We are investigating and will keep you updated.
identified2019-10-29 16:20 UTC
The issue has been identified and a fix is being implemented.
monitoring2019-10-29 16:29 UTC
A fix has been implemented and we are monitoring the results.
resolved2019-10-29 16:33 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Interruption in service on some stores 2019-10-29 16:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON