# Shopify: Interruption in service on some stores

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-10-29 16:09 UTC · Resolved: 2019-10-29 16:33 UTC · Duration: 24 min
- Updates: 4 · Affected components: Storefront
- [Vendor status page: http://stspg.io/wt9qslskt86t](http://stspg.io/wt9qslskt86t)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Some Shopify stores were inaccessible in a major Storefront outage starting 2019-10-29 16:09 UTC and resolved at 2019-10-29 16:33 UTC, lasting 23 min. Shopify reported implementing a fix but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-10-29 16:09 UTC: Some stores are currently inaccessible. We are investigating and will keep you updated.
- **identified** 2019-10-29 16:20 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2019-10-29 16:29 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-10-29 16:33 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-10-29 16:09 UTC: [Major incident: Interruption in service on some stores](https://rewindex.com/change/i60ad94b1e622ea.md)


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Canonical: https://rewindex.com/company/shopify/incidents/m4rk88ldlv2w · Markdown: https://rewindex.com/company/shopify/incidents/m4rk88ldlv2w.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/m4rk88ldlv2w · Generated 2026-10-18T11:34:30.150Z