Shopify: SMS messages for order confirmations not received or delayed
Affected components: AdminCheckout
Timeline of updates
- investigating
We are currently investigating this issue.
- investigating
We are continuing to investigate this issue.
- identified
The issue has been identified and a fix is being implemented.
- resolved
This incident has been resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
ef4e9f775ba93f6b…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Shopify, started 2019-10-21 19:19 UTC, resolved after 23 min, 4 update(s).
- Title
- SMS messages for order confirmations not received or delayed
- Vendor
- Shopify
- Date
- URL
- https://rewindex.com/company/shopify/incidents/z3jwl4r9lldl
Shopify profileRecent Shopify incidentsAll outages on October 21, 2019Shopify in October 2019MarkdownJSON