# Shopify: SMS messages for order confirmations not received or delayed

> Shopify status incident “SMS messages for order confirmations not received or delayed” on 2019-10-21: impact minor (vendor’s label), 23 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/shopify/incidents/z3jwl4r9lldl
Last updated: 2019-10-21T19:42:13Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-10-21 19:19 UTC · Resolved: 2019-10-21 19:42 UTC · Duration: 23 min
- Updates: 4 · Affected components: Admin, Checkout
- [Vendor status page: http://stspg.io/m11fsg97vrdq](http://stspg.io/m11fsg97vrdq)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **investigating** 2019-10-21 19:19 UTC: We are currently investigating this issue.
- **investigating** 2019-10-21 19:19 UTC: We are continuing to investigate this issue.
- **identified** 2019-10-21 19:28 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2019-10-21 19:42 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Shopify, started 2019-10-21 19:19 UTC, resolved after 23 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/shopify/incidents/z3jwl4r9lldl
- Citation: Shopify, “SMS messages for order confirmations not received or delayed” (2019-10-21 19:19 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/incidents/z3jwl4r9lldl (CC BY 4.0).
- Markdown link: `[Shopify: SMS messages for order confirmations not received or delayed (2019-10-21)](https://rewindex.com/company/shopify/incidents/z3jwl4r9lldl)`


---
Canonical: https://rewindex.com/company/shopify/incidents/z3jwl4r9lldl · Markdown: https://rewindex.com/company/shopify/incidents/z3jwl4r9lldl.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/z3jwl4r9lldl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:11:45.645Z