Companies / Shopify / incidents
Shopify: UPS shipping rates not available at checkout
Some Shopify stores displayed no UPS shipping rates at checkout, potentially preventing customers from completing orders. The vendor rated the incident major; it started at 2019-11-08 04:15 UTC and was resolved at 2019-11-08 07:44 UTC, lasting 3 h 28 min. Shopify recommended adding rates from other carriers while UPS worked on a solution.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Third party services
Timeline of updates
- monitoring
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: UPS shipping rates not available at checkout 2019-11-08 04:15 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON