# Shopify: UPS shipping rates not available at checkout

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-08 04:15 UTC · Resolved: 2019-11-08 07:44 UTC · Duration: 3.5 h
- Updates: 2 · Affected components: Third party services
- [Vendor status page: http://stspg.io/3s2qvq1qqnng](http://stspg.io/3s2qvq1qqnng)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Some Shopify stores displayed no UPS shipping rates at checkout, potentially preventing customers from completing orders. The vendor rated the incident major; it started at 2019-11-08 04:15 UTC and was resolved at 2019-11-08 07:44 UTC, lasting 3 h 28 min. Shopify recommended adding rates from other carriers while UPS worked on a solution. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2019-11-08 04:15 UTC: Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.  UPS is working on a solution and we’ll keep you updated.
- **resolved** 2019-11-08 07:44 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-11-08 04:15 UTC: [Major incident: UPS shipping rates not available at checkout](https://rewindex.com/change/i73ee47a8d648b7.md)


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Canonical: https://rewindex.com/company/shopify/incidents/8690sspd5xck · Markdown: https://rewindex.com/company/shopify/incidents/8690sspd5xck.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/8690sspd5xck · Generated 2026-10-18T11:28:35.848Z