Shopify: Storefront and checkouts down for some storefronts

Impact: majorStatus: resolvedStarted 2019-11-01 17:15 UTCResolved 2019-11-01 22:20 UTC (5.1 h)4 updatesSource: stspg.io

Summary

Shopify reported a major outage affecting some storefronts and checkouts, with Admin, Checkout and Storefront listed as affected components. It lasted 5 h 5 min, from 2019-11-01 17:15 UTC to 2019-11-01 22:20 UTC. Shopify implemented a fix and monitored lingering lag and associated issues before resolving the incident.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AdminStorefrontCheckout

Timeline of updates

investigating2019-11-01 17:15 UTC
We are currently investigating this issue.
monitoring2019-11-01 18:31 UTC
A fix has been implemented and we are monitoring the results.
monitoring2019-11-01 22:19 UTC
Lag and other associated issues are resolving themselves, we are continuing to monitor until system health is 100%
resolved2019-11-01 22:20 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Storefront and checkouts down for some storefronts 2019-11-01 17:15 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON