# Shopify: Storefront and checkouts down for some storefronts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-01 17:15 UTC · Resolved: 2019-11-01 22:20 UTC · Duration: 5.1 h
- Updates: 4 · Affected components: Admin, Storefront, Checkout
- [Vendor status page: http://stspg.io/p2vwz2m5p1vh](http://stspg.io/p2vwz2m5p1vh)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported a major outage affecting some storefronts and checkouts, with Admin, Checkout and Storefront listed as affected components. It lasted 5 h 5 min, from 2019-11-01 17:15 UTC to 2019-11-01 22:20 UTC. Shopify implemented a fix and monitored lingering lag and associated issues before resolving the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-11-01 17:15 UTC: We are currently investigating this issue.
- **monitoring** 2019-11-01 18:31 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2019-11-01 22:19 UTC: Lag and other associated issues are resolving themselves, we are continuing to monitor until system health is 100%
- **resolved** 2019-11-01 22:20 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-11-01 17:15 UTC: [Major incident: Storefront and checkouts down for some storefronts](https://rewindex.com/change/id63d7ca0218ed9.md)


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Canonical: https://rewindex.com/company/shopify/incidents/b2cpx3slrtcc · Markdown: https://rewindex.com/company/shopify/incidents/b2cpx3slrtcc.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/b2cpx3slrtcc · Generated 2026-10-18T10:24:59.162Z