Changes / Shopify / Storefront and checkouts down for some storefronts
Shopify: Major incident: Storefront and checkouts down for some storefronts
Summary
Shopify reported a major outage affecting some storefronts and checkouts, with Admin, Checkout and Storefront listed as affected components. It lasted 5 h 5 min, from 2019-11-01 17:15 UTC to 2019-11-01 22:20 UTC. Shopify implemented a fix and monitored lingering lag and associated issues before resolving the incident.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Storefront and checkouts down for some storefronts
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2019-11-01 17:15 UTC
Before: not present
After: 2019-11-01 22:20 UTC
Before: not present
After: Admin, Checkout, Storefront
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: Lag and other associated issues are resolving themselves, we are continuing to monitor until system health is 100%
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Storefront and checkouts down for some storefronts (this change) Shopify reported a major outage affecting some storefronts and checkouts, with Admin, Checkout and Storefront listed as affected components. It lasted 5 h 5 min, from 2019-11-01 17:15 UTC to 2019-11-01 22:20 UTC. Shopify implemented a fix and monitored lingering lag and associated issues before resolving the incident. | Major incident |