# Shopify: Major incident: Storefront and checkouts down for some storefronts

**Summary:** Shopify reported a major outage affecting some storefronts and checkouts, with Admin, Checkout and Storefront listed as affected components. It lasted 5 h 5 min, from 2019-11-01 17:15 UTC to 2019-11-01 22:20 UTC. Shopify implemented a fix and monitored lingering lag and associated issues before resolving the incident. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2019-11-01 17:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/p2vwz2m5p1vh](http://stspg.io/p2vwz2m5p1vh)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/b2cpx3slrtcc@e211fb6ad1f8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Storefront and checkouts down for some storefronts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2019-11-01 17:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2019-11-01 22:20 UTC
```

**6. Added: Affected components**

```diff
+ Admin, Checkout, Storefront
```

**7. Added: Update** (investigating) · 2019-11-01 17:15 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2019-11-01 18:31 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2019-11-01 22:19 UTC

```diff
+ Lag and other associated issues are resolving themselves, we are continuing to monitor until system health is 100%
```

**10. Added: Update** (resolved) · 2019-11-01 22:20 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2019-11-01 17:15 UTC | Major incident: Storefront and checkouts down for some storefronts (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/id63d7ca0218ed9 · Markdown: https://rewindex.com/change/id63d7ca0218ed9.md · JSON: https://rewindex.com/api/v1/changes/id63d7ca0218ed9 · Generated 2026-10-18T02:54:42.702Z