Shopify: Shopify storefronts not accessible on some stores

Impact: majorStatus: resolvedStarted 2019-11-20 18:40 UTCResolved 2019-11-20 18:45 UTC (5 min)2 updatesSource: stspg.io

Summary

Some Shopify storefronts were inaccessible in a major-impact incident affecting Admin, Checkout, and Storefront. It started at 2019-11-20 18:40 UTC and was resolved at 2019-11-20 18:45 UTC, with a computed duration of 4 min; Shopify did not state a cause or fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AdminStorefrontCheckout

Timeline of updates

investigating2019-11-20 18:40 UTC
Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.
resolved2019-11-20 18:45 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Shopify storefronts not accessible on some stores 2019-11-20 18:40 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON