# Shopify: Shopify storefronts not accessible on some stores

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-20 18:40 UTC · Resolved: 2019-11-20 18:45 UTC · Duration: 5 min
- Updates: 2 · Affected components: Admin, Storefront, Checkout
- [Vendor status page: http://stspg.io/21g63932pqhq](http://stspg.io/21g63932pqhq)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Some Shopify storefronts were inaccessible in a major-impact incident affecting Admin, Checkout, and Storefront. It started at 2019-11-20 18:40 UTC and was resolved at 2019-11-20 18:45 UTC, with a computed duration of 4 min; Shopify did not state a cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-11-20 18:40 UTC: Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.
- **resolved** 2019-11-20 18:45 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-11-20 18:40 UTC: [Major incident: Shopify storefronts not accessible on some stores](https://rewindex.com/change/i78ba5a59823581.md)


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Canonical: https://rewindex.com/company/shopify/incidents/qbcgdy7j907b · Markdown: https://rewindex.com/company/shopify/incidents/qbcgdy7j907b.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/qbcgdy7j907b · Generated 2026-10-18T10:33:51.261Z