# Shopify in November 2019: incidents, uptime and changes

> Shopify in November 2019: 16 incidents on its status page (10 major or critical), 97.60% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2019/11
Last updated: 2019-12-01T00:00:00Z

- Incidents posted: 16 (major/critical: 10) · Maintenance: 0
- By vendor impact label: major 10, minor 5, none 1
- Uptime (vendor-reported): 97.60% free of major/critical incidents, 93.93% free of any incident; outage time 17 h 16 min, incident time 43 h 38 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2019](https://rewindex.com/company/shopify/2019/10.md) · Next: [December 2019](https://rewindex.com/company/shopify/2019/12.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Storefront and checkouts down for some storefronts](https://rewindex.com/company/shopify/incidents/b2cpx3slrtcc.md) | major | 2019-11-01 17:15 UTC | 2019-11-01 22:20 UTC | 5.1 h | resolved |
| [Storefront and checkout down for some shops](https://rewindex.com/company/shopify/incidents/fhyrnxfs06lh.md) | major | 2019-11-05 16:51 UTC | 2019-11-05 19:02 UTC | 2.2 h | resolved |
| [Some stores unable to purchase DHL Express shipping labels.](https://rewindex.com/company/shopify/incidents/hcdcj512c03w.md) | major | 2019-11-05 19:29 UTC | 2019-11-05 21:32 UTC | 2.0 h | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/8690sspd5xck.md) | major | 2019-11-08 04:15 UTC | 2019-11-08 07:44 UTC | 3.5 h | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/pmtx96c7h3m4.md) | major | 2019-11-14 06:05 UTC | 2019-11-14 06:05 UTC | 0 min | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/x6m63766rwzv.md) | major | 2019-11-14 06:06 UTC | 2019-11-14 06:29 UTC | 23 min | resolved |
| [No packing slips are being served](https://rewindex.com/company/shopify/incidents/fdzvpq2xzgms.md) | major | 2019-11-15 20:21 UTC | 2019-11-15 22:27 UTC | 2.1 h | resolved |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/qbcgdy7j907b.md) | major | 2019-11-20 18:40 UTC | 2019-11-20 18:45 UTC | 5 min | resolved |
| [Buy button malfunctioning in the admin](https://rewindex.com/company/shopify/incidents/ltgv3tx79dyc.md) | major | 2019-11-20 23:59 UTC | 2019-11-21 00:06 UTC | 7 min | resolved |
| [Admin and Storefronts experiencing intermittent downtime](https://rewindex.com/company/shopify/incidents/swtlt8fq6vww.md) | major | 2019-11-25 19:46 UTC | 2019-11-25 21:34 UTC | 1.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Storefront and checkouts down for some storefronts](https://rewindex.com/company/shopify/incidents/b2cpx3slrtcc.md) | major | 2019-11-01 17:15 UTC | 2019-11-01 22:20 UTC | 5.1 h | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/4bkgg0b93khj.md) | minor | 2019-11-02 01:05 UTC | 2019-11-02 02:04 UTC | 59 min | resolved |
| [Storefront and checkout down for some shops](https://rewindex.com/company/shopify/incidents/fhyrnxfs06lh.md) | major | 2019-11-05 16:51 UTC | 2019-11-05 19:02 UTC | 2.2 h | resolved |
| [Some stores unable to purchase DHL Express shipping labels.](https://rewindex.com/company/shopify/incidents/hcdcj512c03w.md) | major | 2019-11-05 19:29 UTC | 2019-11-05 21:32 UTC | 2.0 h | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/8690sspd5xck.md) | major | 2019-11-08 04:15 UTC | 2019-11-08 07:44 UTC | 3.5 h | resolved |
| [Shopify storefronts/admins not accessible on some stores](https://rewindex.com/company/shopify/incidents/08fjp6tl8gc4.md) | minor | 2019-11-08 15:38 UTC | 2019-11-08 15:55 UTC | 17 min | resolved |
| [Order Printer, as well as Amazon and Google Shopping sales channels experiencing issues](https://rewindex.com/company/shopify/incidents/p1tj6gzmnmk2.md) | minor | 2019-11-11 11:52 UTC | 2019-11-11 12:47 UTC | 55 min | resolved |
| [Analytics, metrics, reports and Flow delayed](https://rewindex.com/company/shopify/incidents/8vcw45l6nc2m.md) | minor | 2019-11-12 19:18 UTC | 2019-11-12 22:10 UTC | 2.9 h | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/pmtx96c7h3m4.md) | major | 2019-11-14 06:05 UTC | 2019-11-14 06:05 UTC | 0 min | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/x6m63766rwzv.md) | major | 2019-11-14 06:06 UTC | 2019-11-14 06:29 UTC | 23 min | resolved |
| [No packing slips are being served](https://rewindex.com/company/shopify/incidents/fdzvpq2xzgms.md) | major | 2019-11-15 20:21 UTC | 2019-11-15 22:27 UTC | 2.1 h | resolved |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/qbcgdy7j907b.md) | major | 2019-11-20 18:40 UTC | 2019-11-20 18:45 UTC | 5 min | resolved |
| [Buy button malfunctioning in the admin](https://rewindex.com/company/shopify/incidents/ltgv3tx79dyc.md) | major | 2019-11-20 23:59 UTC | 2019-11-21 00:06 UTC | 7 min | resolved |
| [Admin and Storefronts experiencing intermittent downtime](https://rewindex.com/company/shopify/incidents/swtlt8fq6vww.md) | major | 2019-11-25 19:46 UTC | 2019-11-25 21:34 UTC | 1.8 h | resolved |
| [Items missing from search results in Admin](https://rewindex.com/company/shopify/incidents/bgyw01g62xnx.md) | none | 2019-11-26 10:20 UTC | 2019-11-26 11:40 UTC | 1.3 h | resolved |
| [Facebook sales channel not syncing](https://rewindex.com/company/shopify/incidents/kr9m0nj06t8v.md) | minor | 2019-11-28 15:41 UTC | 2019-11-28 21:55 UTC | 6.2 h | resolved |

## Cite this

Shopify posted 16 status incidents in November 2019 (10 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2019/11
- Citation: Shopify, “Shopify in November 2019” (2019-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2019/11 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in November 2019 (2019-11-01)](https://rewindex.com/company/shopify/2019/11)`


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Canonical: https://rewindex.com/company/shopify/2019/11 · Markdown: https://rewindex.com/company/shopify/2019/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:14:35.053Z