Companies / Shopify / incidents
Shopify: Some stores unable to purchase DHL Express shipping labels.
Some Shopify stores could not purchase DHL Express shipping labels from the fulfillment page in the Shopify admin; customer checkout shipping options were unaffected. Shopify rated the incident major; it started at 2019-11-05 19:29 UTC and was resolved at 2019-11-05 21:32 UTC, lasting 2 h 2 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Third party services
Timeline of updates
- monitoring
Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Some stores unable to purchase DHL Express shipping labels. 2019-11-05 19:29 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON