# Shopify: Some stores unable to purchase DHL Express shipping labels.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-05 19:29 UTC · Resolved: 2019-11-05 21:32 UTC · Duration: 2.0 h
- Updates: 2 · Affected components: Third party services
- [Vendor status page: http://stspg.io/pjk2n8644m1f](http://stspg.io/pjk2n8644m1f)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Some Shopify stores could not purchase DHL Express shipping labels from the fulfillment page in the Shopify admin; customer checkout shipping options were unaffected. Shopify rated the incident major; it started at 2019-11-05 19:29 UTC and was resolved at 2019-11-05 21:32 UTC, lasting 2 h 2 min. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2019-11-05 19:29 UTC: Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.
- **resolved** 2019-11-05 21:32 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-11-05 19:29 UTC: [Major incident: Some stores unable to purchase DHL Express shipping labels.](https://rewindex.com/change/i82dbad5ec393c5.md)


---
Canonical: https://rewindex.com/company/shopify/incidents/hcdcj512c03w · Markdown: https://rewindex.com/company/shopify/incidents/hcdcj512c03w.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/hcdcj512c03w · Generated 2026-10-18T12:21:16.351Z